IS

Jelassi, Tawfik

Research Interests (5)

List of Topics (5)

Topic Weight Topic Terms
0.284 countries global developing technology international country developed national economic policy domestic study foreign globalization world
0.214 implementation systems article describes management successful approach lessons design learned technical staff used effort developed
0.180 strategic benefits economic benefit potential systems technology long-term applications competitive company suggest additional companies industry
0.147 market competition competitive network markets firms products competing competitor differentiation advantage competitors presence dominant structure
0.108 service services delivery quality providers technology information customer business provider asp e-service role variability science

Coauthor Network

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List of Coauthors (2)

Cats-Baril, William L. 1 Figon, Olivier 1

Article Keywords (11)

case study 1 computerization of society 1 diffusion of innovation 1 electronic data interchange 1
Information technology 1 IS technology transfer 1 IT- enabled competitive advantage 1 public policy 1
single European market 1 Strategic information systems 1 videotex 1

Articles (2)

The French Videotex System Minitel: A Successful Implementation of a National Information Technology Infrastructure. (MIS Quarterly, 1994)
Authors: Abstract:
    Building an advanced national information technology infrastructure can provide a competitive advantage for the countries that develop it as well as for the companies that operate in those countries. This article describes the development of the French national videotex system Télétel, also known as Minitel. The factors—technical and political—that made Télétel successful are explained and contrasted against other national videotex systems that became commercial failures. Political intrigue, technical capability, creative choices, and the deep pockets of a government-owned utility are all part of the Télétel story.
Competing Through EDI at Brun Passot: Achievements in France and Ambitions for the Single European Market1. (MIS Quarterly, 1994)
Authors: Abstract:
    To differentiate its customer service, Brun Passot, a small French company specializing in the distribution of office supplies, developed a set of telepurchasing applications. In 1982, it launched Bureautel, a videotex-based service that allows customers to electronically place their orders. In 1986, at the request of its large customers, it developed a PC-based service, then in 1989 an advanced electronic data interchange (EDI) application linking customers to its supply information system. These services allow data on product availability, price lists, orders, acknowledgement receipts, delivery notices, invoices, and related bank payments to be electronically transmitted. Using ISDN, they also make it possible to look up the photos of the 12,000 products that Brun Passot markets. This article illustrates how a small-sized company has used IT to improve the quality of its customer service, shorten lead time and reduce management costs, as well as create new business opportunities in France. It also raises some issues related to the adoption and diffusion of EDI and presents Brun Passot's ambitions to use this technology as an essential enabler to expand its geographical coverage. The 1993 fall of mobility barriers within the European Community, leading to the formation of the single European market, presented for Brun Passot a unique business opportunity to further leverage its IT infrastructure and gain new markets.